To ensure your smooth departure, you should check your airline’s exact weight allowances in advance and observe the information on hand luggage and oversize baggage and the transportation of animals. You can find useful tips in the flight baggage information before checking in your baggage.
Please note that you should only have one item of hand luggage and it must meet the EU safety regulations. There are no international standards regarding the size and dimensions of on-board luggage and hand luggage. The weight and dimensions may vary depending on the airline, class and route.
If you are missing items of luggage, please proceed to the lost property office or a Lost&Found counter at Vienna Airport.
Our baggage services are available at two Baggage Service Centres at Vienna Airport. You can receive assistance with baggage storage, customs deposits and other services at these centres.
YOUR BAGGAGE – INFORMATION AND TIPS
Mark your baggage clearly with your name and address.
Carry valuable objects, important documents and medication in your hand luggage!
Lock your bags and secure them if necessary with a strap or padlock.
Remove luggage tags from earlier trips - they confuse the luggage recognition system and increase the chance that your luggage will be misrouted.
Oversize baggage (e.g. surfboards, musical instruments, bicycles, trunks, etc.) and animals are accepted, but you should ask your airline about the costs involved.
Oversize baggage and larger animals must be checked in at the oversize baggage counter.
Please enquire at the check-in as to how to proceed.
Cats and small animals may be transported in your hand luggage. Please enquire in good time with your airline and note the veterinary and legal provisions.
You may take only one piece of hand luggage with you on board. As there are no international standards regarding the size and dimensions of hand luggage, you should enquire with your airline.
According to the EU regulation there are a number of dangerous items that may not be taken on board. Check in good time what may be taken on board and what items are prohibited.
Are you missing items of luggage on arrival? Please proceed to the Airport Lost & Found-counter in the baggage claim hall.
Dangerous Goods are articles or substances that pose a possible risk to health, safety, property or the environment. Special conditions apply for the transportation of these articles.
Details on the transport conditions can be found in the IATA table 2.3 A
This is a broad overview. Please contact the respective airline for detailed transport conditions.
BAGGAGE SERVICESThere are two “Baggage Service Centres” at Vienna Airport.
The Baggage Service Centres are located in the check-in areas of terminal 1 and terminal 3.
Opening hours: Terminal 1 and 3 from 00:00 til 24:00
THE FOLLOWING SERVICES ARE OFFERED:
If you have to leave items of baggage at the airport for security reasons or you want to enjoy the offerings of the City of Vienna in a care-free manner, then you have come to the right place.
Simply leave your baggage with us. The maximum storage period is 6 months.
- Baggage: 4 per item of baggage per day;
- Oversize baggage: 8 per item of oversize baggage per day
Safe deposit boxes are available to passengers in the left luggage areas for documents, keys, etc., which they do not need on their trip. On request documents can also be left in a safe for collection by named persons.
Fee: € 6 per day
The following must not be stored:
Explosive, inflammable or other dangerous materials
Perishable and malodorous items
If you don’t feel like lugging suitcases around, simply leave it to us. The Porter Service can help you.
Porter services can be requested via the following email address, at least 72 hrs before departure firstname.lastname@example.org
Or book directly in our web shop.
Porter fee: minimum fee € 15 (max. 5 items of baggage included) plus € 3 for each additional item of baggage
We offer a wardrobe service for storing clothes. One set of clothes consists of:
- 1 jacket or coat
- Gloves and a scarf.
Fee: 12 per item