INSTRUCTIONS FOR VAT REFUNDOEGS-Info

Visitors from third countries or non-EU countries can apply for a refund of the VAT on all their purchases made in Austria before their return flight. For your VAT refund, please follow these steps:

Step 1:

Present all required documents (duly completed Tax Free forms along with your original invoices, air ticket, passport) and goods at the customs service counter in Terminal 3 (Check-in counter 317/318). 

Goods that are not carried in hand luggage can be validated for export in Terminal 3.

Documents for goods carried in hand luggage can be stamped in Terminal 3. However, these goods will only be validated after the security check.

Step 2:

After validating your export goods, check in your luggage at check-in. If your purchased goods are in your carry-on luggage, make sure to have the corresponding documents for the export of your purchases validated after passing the security checks.
 

Step 3:

Claim back the VAT on your purchases. Once validated, you may claim your Tax Free Refund in cash at Interchange or have it credited directly to your credit card.

If any part of the necessary information on your Tax Free Form has been filled out incorrectly or incompletely, or if goods requiring presentation cannot be submitted, the application for VAT refund will be rejected. 
 

GENERAL CONDITIONS

VAT will only be refunded if the following conditions are met:

  1. Your main residence is in a third country or non-EU country.

  2. You do not have a secondary residence within the European Union. Third territories - for instance the Canary Islands, Greenland, Lake Lugano or San Marino - are exempt from this rule.

  3. The total value of your purchase must be at least 75.01 Euro per invoice.
    Note: The minimum of 75.01 Euro per invoice applies to each individual invoice.

    An example:

    Two invoices from the same day and from the same shop with a purchase value of 30 Euro and 50 Euro each do not entitle the customer to a VAT refund.
    The minimum purchase amount is determined by national law.

 

COUNTRIES OF THE EUROPEAN UNION – NOT ENTITLED TO VAT REFUNDS
Austria Germany Poland
Belgium Greece Portugal
Bulgaria Hungary Slovakia
Croatia Ireland Slovenia
Cyprus Italy Spain
Czech Republic Latvia Sweden
Denmark Lithuania  
Estonia Luxembourg  
Finland Malta  
France Netherlands  

Romania

TERRITORIES OF EU MEMBER STATES WHOSE CITIZENS ARE ENTITLED TO VAT REFUNDS
EU Member State                    Territories
  Andorra
Denmark Faroe Islands
Denmark Greenland
Finland Åland-Islands
France French overseas departments of Guadeloupe, Martinique, French Guiana and La Réunion
Germany Island of Heligoland, territory of Buesingen
Greece Mount Athos
Italy Livigno, Campione d’Italia, the part of Lake Lugano belonging to the territory of Italy
  San Marino
  Vatican
Netherlands Aruba and Netherlands Antilles
Spain Ceuta, Melilla
Spain Canary Islands

EUROPEAN COUNTRIES OUTSIDE THE EUROPEAN UNION THAT ARE ENTITLED TO VAT REFUNDS
Iceland
Liechtenstein
Norway
Switzerland