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Your Vienna Airport Team


Telephone numbers and contact details for questions about Covid-19

Citizens' Service Ministry of Health:

Tel. 0800-201611

Current information on temporary entry requirements for nationals of different states can be found on the website of the Federal Ministry of Social Affairs, Health, Care and Consumer Protection

BMEIA: Service-Number +43-0-5011500

For emergencies abroad:
Citizen service of the BMEIA: +43-190-1154411

Listing of all hotlines around Covid-19

Quarantine regulation

Citizens' Service Ministry of Health
Tel. 0800-201611

PCR tests at Vienna Airport

Vienna Airport Health Center

Links to airline contacts

Ministry of Health

Listing of all hotlines around Covid-19

Citizens' Service Ministry of Health:
Tel. 0800-201611

AGES Coronavirus Hotline
Tel. 0800-555621

Health advice by telephone
Tel. 1450

Ministry of Foreign Affairs

Hotline of the Federal Ministry for European and International Affairs
Tel. +43-0-5011500

Citizens' Service
Tel. +43-190-1154411

Contact details of the Austrian representations worldwide

Ministry of Interior

Citizens' Service Ministry of the Interior
Tel. +43-1-531263100

Frequently asked questions

Entry requirements for foreign nationals to Austria
Information is available on the website of the Ministry of Foreign Affairs

Entry into Austria, visa
Information on this can be found on the website of the Ministry of Foreign Affairs

Passport lost, emergency passport

If you have lost your passport, you can apply for an emergency passport at the ID office at Vienna Airport. You will need a passport photo, €75.90, and proof of identity (e.g. driving licence). The ID office is located on level 2. You can reach the ID office via check-in 3, departures level or via the arrivals level.

Identity card instead of passport
With the new identity card you have a document with which you can prove your identity at any time and which is a substitute for a passport. On the following website you can find out in which countries an Austrian identity card is valid as a travel document:

Driving licence instead of passport when travelling
Travellers must always and everywhere be able to identify themselves with a passport or valid identity card when travelling by air, also within Schengen countries and EU countries. E.g. a driving licence is not a valid travel document.

Access to the transit area without a valid boarding pass
Access to the transit area, i.e. the area after boarding pass control, is unfortunately not available for a transit or gate visit. Access is only permitted to parents for escort purposes (registration with the respective airline), shop suppliers (after prior registration by the shop) and employees with valid ID.

Who can I consult regarding complaints connected with security controls?
You can submit complaints connected with security controls directly to the Ombudsman for Security and Security control by e-mail to The contact forms on the Vienna International Airport website can also be used to submit complaints. In addition, suggestions and complaints received at the airport will be passed on to the Ombudsman.

Customs regulations, import of various goods
The Federal Ministry of Finance is responsible for all customs matters in Austria. The information provided by the Ministry is intended to help you assess whether you can bring your goods into Austria duty-free and whether or which formalities have to be observed when entering the country:

Customs regulations of other countries, import of goods into other countries
Please contact the competent authority of the respective country or your airline regarding the import of goods into other countries. Vienna International Airport does not have any information on importing goods to other countries.

Bringing pets
Your contact person for taking animals with you is the airline you are travelling with. Most airlines already offer the information you are looking for about animals in hand luggage on their website or have a hotline for questions. Airline contact list

Special topics

Flight tracks & complaint management - Contact form aircraft noise

You can find information relevant to air traffic on

Support programme for residents
The Vienna Airport Noise Protection Programme is part of a bundle of measures around a 3rd runway that were agreed in the mediation contract. The goals of the noise protection programme are to protect the health and increase the quality of life of people living close to the airport. Under certain conditions, window renovations and sound-insulating ventilators are subsidised by Vienna International Airport. More information can be found on the Noise Abatement Programme website.

With the establishment of an independent and recognised electronic whistleblowing system, Flughafen Wien AG gives employees, suppliers and customers the opportunity to provide information about economic crime. The information is treated with absolute confidentiality and anonymity is guaranteed by the system.

You can reach the whistleblower system via the following internet address:

On this page you will also find all further information about the system.

Questions, suggestions, complaints

Here you have the opportunity to contact Flughafen Wien AG directly. Please use our contact form to send us your praise, criticism and other concerns.

We ask for your understanding that we cannot provide any information on the current entry regulations for Germany and abroad.

You can find the entry requirements for Austria on the website of the Federal Ministry of Social Affairs, Health, Care and Consumer Protection

Travellers can find more information on entry requirements abroad on the website of the Ministry of Foreign Affairs or on the hotline +43-1-90115-4411

For Flight Information or if you would like to speak to the Vienna Airport Contact Centre in person, you can reach us on: +43-1-7007-0