Contact

Current information on temporary entry requirements for citizens of various countries can be found on the website of the Federal Ministry of Social Affairs, Health, Care, and Consumer Protection
 

BMEIA: Service number +43-0-5011500
www.bmeia.gv.at
 

In case of emergencies abroad:
BMEIA citizen service: +43-190-115-4411  
www.bmeia.gv.at

Links to airline contacts

Ministry of Health

Contact form at  www.sozialministerium.at

Ministry of Foreign Affairs

Hotline of the Federal Ministry for European and International Affairs
Tel. +43-0-5011500
 

Citizen Service
Tel. +43-190-1154411
 

Contact details for Austrian missions worldwide
https://www.bmeia.gv.at/botschaften-konsulate/suche-nach-oesterreichischen-vertretungen
 

Ministry of the Interior

Citizen Services Ministry of the Interior
Tel. +43-1-531263100
www.bmi.gv.at

• Contact Center & Flight Information: +43-1-7007-0
• Airlines: All phone numbers can be found here:  Vienna Airport - Airlines
• First aid medical station: +43-1-7007-22245
• Airport police station: +43-1-7007-32933
• Airport customs office: +43-1-7007-31601
• Vienna Health Center Medical Center +43-1-7007-24900
• Airport emergency number (fire department): +43-1-7007-122
• Airport emergency number (police): +43-1-7007-133
• Airport emergency number for ambulance: +43-1-7007-144

Entry requirements for Austrians abroad:

• Citizen services of the Ministry of Foreign Affairs: +43-1-901-153-775
• Emergency abroad - Citizen Services of the BMEIA: +43-190-115-4411

Entry requirements for entry into the EU and Austria

• Citizen Services of the Ministry of the Interior: +43-5-9133-901-570
• Citizen Services of the Ministry of Foreign Affairs: +43-1-901-153-775

Entry requirements for foreign nationals traveling to Austria
Information is available on the website of the Ministry of Foreign Affairs

Entry into Austria, visa
Information is available on the website of the Ministry of Foreign Affairs

Lost passport, emergency passport
If you have lost your passport, you can apply for an emergency passport at the ID office at Vienna Airport. You will need a passport photo, €75.90, and proof of identity (e.g., driver's license).
The ID office is located on Level 2. You can reach the ID office via Check-in 3, departure level or via the arrival level.

Identity card instead of passport
With the new identity card, you have a document that you can use to prove your identity at any time and as a substitute for a passport. The following website tells you in which countries an Austrian identity card is valid as a travel document: help.gv.at

Driver's license instead of passport when traveling
Travelers must be able to identify themselves with a passport or valid identity card at all times and in all places when traveling by air, even within Schengen countries and EU countries. A driver's license, for example, is not a valid travel document.

Access to the transit area without a valid boarding pass
Unfortunately, access to the transit area, i.e. the area after the boarding pass check, is not permitted for transit or gate visits. Access is only permitted to parents for accompanying purposes (registration with the respective airline), shop suppliers (after prior registration by the shop) and employees with valid ID.

Where can I go if I have any complaints about security checks?

As an independent institution, the Ombudsman's Office is available to receive your suggestions, criticism, and questions exclusively by email at ombudsstelle-sicherheit@viennaairport.com
Please note that the ombudsman's office is not staffed around the clock, but your request will be processed promptly in the interests of customer service.

Customs regulations, import of various goods
The Federal Ministry of Finance is responsible for all customs matters in Austria. The information provided by the ministry should help you assess whether you can import the goods you are carrying into Austria duty-free and whether any formalities need to be observed upon entry: bmf.gv.at

Customs regulations of other countries, importing goods into other countries
Please contact the relevant authorities in the country you are traveling to or your airline for information on importing goods into other countries. Vienna Airport does not have any information on importing goods into other countries.

Traveling with pets
Your contact for transporting animals is the airline you are traveling with. Most airlines provide the information you need about animals in hand luggage on their websites or have a hotline for questions. List of airline contacts

Flight paths & complaint management -  Contact form for aircraft noise

Information relevant to air traffic can be found at www.flugspuren.at.

Support programme for residents
The Vienna Airport Noise Protection Programme is part of a package of measures relating to a third runway that were agreed in the mediation agreement. The objectives of the noise protection programme are to protect the health and improve the quality of life of people living near the airport. Under certain conditions, Vienna Airport subsidises window renovations and soundproof ventilation systems. For more information, please visit the noise protection programme website.

With the establishment of an independent and recognised electronic whistleblower system, Flughafen Wien AG is giving employees, suppliers and customers the opportunity to report suspected cases of economic crime. Reports are treated with absolute confidentiality and anonymity is guaranteed by the system. 

You can access the whistleblower system at the following Internet address:
https://viennaairport.integrityline.app/

You will also find all further information about the system on this page. 

If you disagree with our company's decision, you can contact the free and independent arbitration and enforcement body. To do so, please use the mediation form at www.passagier.at. If electronic transmission is not possible, please send the documents by post to: Agentur für Passagier- und Fahrgastrechte, Flug Linke Wienzeile 4/1/6, 1060 Vienna.