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Accessible travel

PRM Service

Vienna Airport offers a range of services for people with reduced mobility and special needs, such as a personal escort, barrier-free stopping and parking facilities, parking discounts and apron transfer from the terminal to the plane and back.

Everything about the PRM services

AIRA App

Passengers who are blind or have low vision can now use the Aira App for free at Vienna Airport. Using your phone’s camera, the app connects you to a trained visual interpreter who supports you in navigating the airport in real time. Available in English, French and Spanish for iOS and Android.

AIRA Website

Making the Invisible Visible

Vienna Airport is proud to support the Hidden Disabilities Sunflower. If you or someone you are travelling with has a hidden disability, you can wear the Sunflower to show that you might need additional help, understanding or a little more time. Our staff are trained to recognise the Sunflower and are happy to support you. You can get your Sunflower products at our three Airport Service Counter in Terminal 1, Terminal 3/level 0 and Terminal 3/level 1 from 05:30 AM to 10:15 PM. 
Please note that the Sunflower does not entitle you to preferential treatment, e.g. fast track security check, lounge access or PRM service.

HD Sunflower Website

Our Accessibility Statement

At Vienna Airport, we are committed to providing an inclusive and equitable experience to all our passengers. We have been working closely with representatives from various disability advocacy groups, subject-matter experts and organisations since 2012 to ensure that our facilities and services are accessible to individuals with reduced mobility and other impairments.

Accessibility Statement

Accessible facilities

At Vienne Airport, a wide range of accessible facilities is available to passengers.

Find out more
Contact form Vienna Airport