Vienna Airport offers a range of services for people with reduced mobility and special needs, such as a personal escort, barrier-free stopping and parking facilities, parking discounts and apron transfer from the terminal to the plane and back.
Passengers who are blind or have low vision can now use the Aira App for free at Vienna Airport. Using your phone’s camera, the app connects you to a trained visual interpreter who supports you in navigating the airport in real time. Available in English, French and Spanish for iOS and Android.
Making the Invisible Visible
Vienna Airport is proud to support the Hidden Disabilities Sunflower. If you or someone you are travelling with has a hidden
disability, you can wear the Sunflower to show that you might need additional help, understanding or a little more time. Our
staff are trained to recognise the Sunflower and are happy to support you. You can get your Sunflower products at our three
Airport Service Counter in Terminal 1, Terminal 3/level 0 and Terminal 3/level 1.
Please note that the Sunflower does not entitle you to preferential treatment, e.g. fast track security check, lounge access or PRM service.
Our Accessibility Statement
At Vienna Airport, we are committed to providing an inclusive and equitable experience to all our passengers. We have been working closely with representatives from various disability advocacy groups, subject-matter experts and organisations since 2012 to ensure that our facilities and services are accessible to individuals with reduced mobility and other impairments.
At Vienne Airport, a wide range of accessible facilities is available to passengers.