Contactless travel using facial recognition: Vienna Airport starts as a Star Alliance Biometrics provider in November 2021
From 9 November 2021, passengers at Vienna International Airport will be able to use Star Alliance Biometrics, a Star Alliance product, to take advantage of facial recognition on their way through the airport and pass through selected checkpoints before security and at the boarding gate without contact using biometric identification.
How does Star Alliance Biometrics work?
Registered Miles & More members of Austrian Airlines, Lufthansa and Swiss who agree to participate in Star Alliance Biometrics can now pass through the boarding card check in Terminal 3 and the boarding gates in selected test areas in Vienna without contact.
Once a registered passenger enters a biometric gate, there is no need to manually swipe a boarding pass. The face is automatically captured by the camera and matched against the stored profile in the Star Biometric Hub, confirming that there is also a current flight booking for that passenger on that day. If there is a positive match, the gate opens automatically and the passenger can continue on their way through the airport.
At the same time, the currently obligatory mouth-nose protection can still be worn during the biometric identity check, because identification is also possible with a mask.
All biometric touchpoints at Vienna Airport are clearly marked with the Star Alliance Biometrics logo.
This makes Vienna the third European airport, after Frankfurt and Munich, to offer this service.
Star Alliance Biometrics registration
Every Austrian Miles & More member can now register for Star Alliance Biometrics via the Miles & More app.
After logging into the Miles & More app, registration can be started by selecting Star Alliance Biometrics in the profile settings. If the passenger does not yet have a Miles & More account, they can register free of charge.
Registering with the Star Biometric Hub consists of a few very simple steps:
Passengers only need to enrol once and can subsequently use their biometric data multiple times at participating airports' biometric touchpoints whenever they travel with a Star Alliance airline that offers Star Alliance Biometrics.
Set PIN and security questions
Take a selfie
Confirm identity with passport
Submit a consent Declaration at which airports and with which airlines the service is to be used.
Data protection and security
Personal data of registered passengers, such as photos and other identifiers, are encrypted and securely stored within the Star Alliance Biometrics platform. The system has been developed in compliance with applicable data protection laws and based on the latest facial recognition technology. The storage of personal data is kept to a necessary minimum. For example, no customer names are stored.
What is Star Alliance Biometrics and where can I use it?
Registration and Data Processing
Miles & More members of Lufthansa and SWISS can register via the Lufthansa App.