Dear User

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Yours sincerely,

Your Vienna Airport Team


Questions about your flight

Please note that questions about your flight will be answered by our Contact Center:


With two Airport Service counters on the departures level (Terminal 1, Terminal 3) and one Airport Service counter in the arrivals hall, we are available to provide passengers with advice and assistance. Our airport services can also be booked here directly on site. In addition, our staff are also on the move in the terminal and gate area and are available to deal with your service enquiries.

You can also contact us by e-mail for service enquiries.

Terminal 1 - Departure level

Terminal 1
(PDF, 0.24 MB)


Terminal 3 - Departure level

Terminal 3
(PDF, 0.22 MB)


Service Counter Arrival

(PDF, 0.08 MB)