LOST PROPERTY OFFICE

Have you lost an item in the terminals, on the grounds (e.g. multi-storey car parks), on the CAT or on arriving aircraft, please register your loss report here:

If you have any problems displaying the find report, please click here.

GENERAL INFORMATION

If you have lost items in the terminals, on the grounds (e.g. in the multi-storey car parks), on an aircraft after landing at Vienna Airport or on the CAT, submit an online loss report straight away. It is helpful to enter all relevant information on the lost item for a targeted search: brand, model, colour, material, cover (case, handbag, bag,…), contents, tag, label, etc.

Once we have received the sought item, we will let you know where and when you can collect the item.

Lost property office opening hours: 08:00 - 19:00 hrs

If you have lost something on a departing aircraft, please contact the destination airport. Your airline may also be of assistance.

Please contact your  airline for checked-in baggage items lost on the flight.

COLLECTION AND PAYMENT

If we have received your item, there are various collection and payment options:

1. LOST PROPERTY OFFICE, TERMINAL 1 / LEVEL 0

You can collect the item from us in the lost property office Terminal 1, level 0. You can pay the outstanding amount of the item fee in cash or by bank/credit card in the lost property office. Please bring your find confirmation and a valid official photo ID.

Opening hours: 08:00 – 19:00 hrs

2. DELIVERY BY COURIER SERVICE

If you are unable to collect the item in person, please contact the delivery and packaging service of “Mail Boxes Etc.” in A-2320 Schwechat or a courier service of your choice.

Contact details “Mail Boxes Etc.-Schwechat”:
Email:   Mbe0045@mbe.at

The collection of found items by a courier service must be commissioned and paid by the owner him/herself.

Please note that you must pay the outstanding amount of the item fee in advance by bank transfer. Please enter the invoice number in the reason for payment field, otherwise we will be unable to assign your payment.

Once the payment has been made, your item can be handed over to the courier service.

3. OUTSIDE OF LOST PROPERTY OFFICE OPENING TIMES FROM THE INFORMATION COUNTER, TERMINAL 3 / ARRIVALS

It is also possible to collect your item outside of lost property office opening times from the information counter, Terminal 3/ Arrivals.

Please inform us by email at least one day in advance / no later than 18:00 hrs!

You can pay the outstanding amount of the item fee by bank/credit card at the information counter. Please bring your find confirmation and a valid official photo ID.

Fee List

Found Item

Basic fee (EUR)

Laptop, tablet

25,-

Wallet, mobile phone, camera, video cam and accessories, TV set, video recorder, radio, hi-fi set, tape recorder, car radio, portable audio device ( MP3, iPod), other electronic devices, various bicycles, stroller, pram, suitcase and trolley, briefcase, purse, travelbag, carry-all, backpack, cash from 50 EUR up

20,-

Keys, wristwatch, jewellery, cufflinks, eReader (e.g. Kindle), household appliance, kitchen knife, scissors, swiss army knife, tools, musical instruments

15,-

Speakers, headphones, electronic accessories, skis, ski sticks, snowboard, ski boots, inline skates, skateboard, scooter, other sports goods, canvas bag, cardboard box

10,-

Optical glasses, sunglasses, coat, jacket, blazer, photos, dias, photo album, smoking utensils, spirits, food, lighter, paper/plastic bags, cosmetics, filofax, calendar

5,-

Umbrella, foldable umbrella, walking cane, crutch/walking frames, toys, various clothing (head gear, shawl, belt, shoes, gloves, pullover, cardigan, trousers, blanket), stationary, book

2,50

Passport, driver’s licence, registration certificate, identity card, other identity cards and documents, EC card/ARM card, credit card, bank books/securities, medications, medical aids (wheel chair, rollator), miscellaneous (e.g. child seat)

Free of charge


  • From the 8th day (from documentation of find) a storage fee will be charged. Maximum charge for storage fee is up to the 30th storage day - maximum charge is 15 Euros.

  • When calculating the basic fee for multiple found items, only the item with the highest fee is calculated.

Example:​

Lost travel bag (20 € plus storage fee) with laptop (25 € plus storage fee), stored in Lost Property Office for 10 days.

  • Basic fee: 25 €

  • Storage fee (accrued from 8th day) 3 x 0,50 €: 1 ,50 €

  • Overall amount: 26,50 €

FAQ

If you have lost something, please submit a loss report first. We will then inform you as soon as we have received an item that matches your description. In addition, you will receive a status report at the latest after 4 and 10 days. 

The area of responsibility of the lost property office at Vienna Airport covers the entire airport grounds (e.g. in the multi-storey car parks), the terminals, aircraft after landing at Vienna Airport and the CAT.

Please contact your  airline or the respective destination airport for losses on aircraft that departed from Vienna.

Please contact your  airline for checked-in baggage items lost on the flight.

The respective operators are responsible for lost property on public transportation.

If you have lost items on the CAT or on an aircraft after landing in Vienna, submit an online loss report.

If you forgot something on a departing aircraft, please contact the destination airport. Your airline may also be of assistance.

Please contact your  airline for checked-in baggage items lost on the flight.

The collector must present the find confirmation and a valid official photo ID.

Furthermore, a fee is payable for each item.

Your property can be collected by either a third party or a courier. In this case, contact the delivery and packaging service of “Mail Boxes Etc.” in A-2320 Schwechat or a courier service of your choice.

Contact details “Mail Boxes Etc.”:

Email:  Mbe0045@mbe.at
Telephone: +43 1 2442424

The collection of found items by a courier service must be commissioned and paid by the owner him/herself.

In case of collection by a third party, the find confirmation and a valid official photo ID of the collector must be presented. 

Please contact your  airline for checked-in baggage items lost on the flight.

Non-perishable lost property will be kept for 12 months.

In order to collect an item from us in the lost property office, Terminal 1/ level 0, we recommend parking in either short-term parking lot K1 or multi-storey car park 3. The parking fees for the use of parking facilities can be found in our  Parking price list.

You can contact us via our online form. Leave us your contact details and we will contact you.