COVID CARE PREMIUM SERVICES

The Covid Care Premium Service is the ideal offer for those who want a stress-free stay at the airport and the fastest way to the gate.

 
The last few weeks have changed the way we travel. At the airport everything is being done to make your stay as safe as possible. Throughout the terminal, protective masks are mandatory for passengers and staff, distance markings are posted at the boarding areas and hand disinfection stands have been set up. Vienna Airport is also carrying out increased cleaning activities throughout the entire site. Handrails, door handles and sanitary facilities are cleaned more frequently, and filters in ventilation systems are changed more often.
Nevertheless many passengers will have concerns about how travel is possible under current regulations and security measures. With our Covid Care Premium Service we take these worries off your hands. You save yourself any waiting time at check-in, baggage claim, security check or passport control. Our staff will take you to your departure gate and assist you with all your questions and concerns. Traveling could hardly be more comfortable and carefree.

Price per person € 144,90

incl. 20% VAT.


Covid Care Premium Service + Corona PCR Test

This service package combines the Corona PCR test (necessary for a health certificate) with a particularly carefree stay at the airport.  The offer at a glance:
 

  • PCR test for one person
  • Support and express handling of all airport processes with an airport service employee
  • Covid Care Package including:
    • Reusable zipper which can also be used for the transport of permitted liquids in hand luggage
    • Mouth and nose protection mask
    • disposable gloves
    • 100ml disinfectant
    • Information brochure incl. telephone contact for all Covid measures and services at Vienna Airport
Procedure for the departure service

The Covid Care Premium Service with PCR test can only be booked online due to the prior coordination between you, laboratory and airport. An ad hoc booking on site and cash payment is not possible.
 
Book the service. A member of staff will contact you shortly afterwards to coordinate the ideal date for the PCR test.

You will arrive at the airport information desk in Terminal 3, Level 1 (Departure). As you have booked in advance via the webshop, your suitcases/baggage tag & boarding pass are already on display. An appointment for the PCR test has already been arranged with you in advance by a VIAS Service Officer.

Your luggage will be labelled at the information desk. The Covid Care Package will be handed over to you and the further procedure explained. You will also receive important information about flying and the situation at the airport from your assistant.

Afterwards, your personal assistant will take you to the check-in/bag-drop desk, with express check-in.

After you have checked in, you will be accompanied to Office Park 3 for the PCR test (Note: This step can also be done before your departure day, depending on the agreement). Your personal assistant will wait for you during the test and then accompany you back to the terminal.

Security checks are carried out at the Fastlane or at the Executive Card security checkpoint in Terminal 3.
 

If you have items with you that you are not allowed to take with you, your personal assistant will help you with the next steps (Postal or Depot Service).

If passport control is also necessary, your personal assistant will accompany you there as well. The check is carried out without waiting time.

Your personal assistant will take you to your departure gate. At your request, he can of course also take you to the lounge or to the restaurant and shopping area and explain the further way.

Procedure for the arrival service

The Covid Care Premium Service with PCR test can only be booked online due to the prior coordination between you, laboratory and airport. An ad hoc booking on site and cash payment is not possible.
 
Book the service. A member of staff will contact you shortly afterwards to coordinate the ideal date for the PCR test.

You will be picked up directly from the aircraft door or the bus arrival (in case of bus transfer from the aircraft to the arrival).
The Covid Care Package will be handed over to you. The contents will be explained and you will receive all information about the further procedures. Your personal advisor will assist you with the Covid19 entry formalities.
If a passport control is necessary, your personal advisor will accompany you - of course the fastest way.
 

Your attendant will take you to the baggage carousel and help you with your luggage. If something has not arrived properly, he will of course help you with the handling. You are also welcome to leave your luggage with us to go to the test without it.

After you have checked in, you will be accompanied to Office Park 3 for the PCR test (Note: This step can also be done before your departure day, depending on the agreement). Your personal assistant will wait for you during the test and then accompany you back to the terminal.

Your personal guide will take you through customs to the arrivals hall and explain what options you have for your onward journey.


Price per person € 29,90

incl. 20% VAT.


Covid Care PREMIUM Service

This service package guarantees a particularly carefree stay at the airport.The offer at a glance:

  • Support and express handling of all airport processes with an airport service employee
  • Covid Care Package consisting of:
    • Reusable zipper which can also be used for the transport of permitted liquids in hand luggage
    • Mouth and nose protection mask
    • disposable gloves
    • 100ml disinfectant
    • Information brochure incl. telephone contact for all Covid measures and services at Vienna Airport

 

Procedure for the departure service

The easiest way to book the service in advance is online. If you don't want this, or if you decide to use the service at short notice, you can also book directly at the airport information desk in Terminal 3, Level 1 (Departure).

Sie treffen am Flughafen Informationsschalter im Terminal 3, Ebene 1 (Abflug) ein. Wenn im Vorfeld über den Webshop gebucht wurde, liegt Ihr Koffer/Bagtag & Ihre Bordkarte schon auf. 

Your luggage will be labelled at the information desk. The Covid Care Package will be handed over to you and the further procedure explained. You will also receive important information about flying and the situation at the airport from your assistant.
 

Afterwards, your personal assistant will take you to the check-in/bag drop desk, with express check-in.

Security checks are carried out at the Fastlane or at the Executive Card security checkpoint in Terminal 3.

If you have items with you that you are not allowed to take with you, your personal assistant will help you with the next steps (Postal or Depot Service).

If passport control is also necessary, your personal assistant will accompany you there as well. The check is carried out without waiting time.

Your personal assistant will take you to your departure gate. At your request, he can of course also take you to the lounge or to the restaurant and shopping area and explain the further way.

Procedure for the arrival service

Covid Care Premium Service Arrival can only be booked online due to the prior coordination between you and airport. An ad hoc booking on site and cash payment is not possible.

You will be picked up directly from the aircraft door or the bus arrival (in case of bus transfer from the aircraft to the arrival).
The Covid Care Package will be handed over to you. The contents will be explained and you will receive all information about the further procedures. Your personal assistant will assist you with the Covid19 entry formalities.
If a passport control is necessary, your personal assistant will accompany you - of course the fastest way.

Your attendant will take you to the baggage carousel and help you with your luggage. If something has not arrived properly, he will of course help you with the handling. 
 

Your personal guide will take you through customs to the arrivals hall and explain what options you have for your onward journey.

Procedure for the transfer service

Covid Care Premium Service Transfer can only be booked online due to the prior coordination between you and airport. An ad hoc booking on site and cash payment is not possible.

You will be picked up directly from the aircraft door or the bus arrival (in case of bus transfer from the aircraft to the arrival).
The Covid Care Package will be handed over to you. The contents will be explained and you will receive all information about the further procedures. Your personal assistant will assist you with the Covid19 entry formalities.

If a passport control is necessary, your assistant will accompany you - naturally the fastest way.
If a security check is necessary, your assistant will take you on the Fast Lane through the security check.
If you have items with you that you are not allowed to take with you, your personal assistant will help you with the next steps (post or depot service).

Your personal assistant will take you to your departure gate. At your request, he can of course also take you to the lounge or to the restaurant and shopping area and explain the further way.