Star Alliance Biometrics
Touchless travel by means of facial recognition: Vienna Airport commences as a provider of Star Alliance Biometrics in November
As of 09 November, passengers at Vienna Airport can benefit from facial recognition when passing through selected checkpoints prior to the security control and at specific boarding gates in a touchless manner by means of biometric identification with Star Alliance Biometrics, a Star Alliance product already in place at both Frankfurt and Munich Airports.
How does Star Alliance Biometrics work?
Registered Miles & More members of Austrian Airlines, Lufthansa and SWISS, who agree to participate in Star Alliance Biometrics, can now pass through the boarding pass control in Terminal 3 and the boarding gates in selected test areas at Vienna Airport in a touchless manner.
Once a registered passenger enters a biometric access point, there is no need to manually present a boarding pass. Rather, the passenger’s face will be automatically detected by the camera and the image will be matched against their biometric profile in the Star Biometric Hub, which also confirms the passenger has a current flight booking on that day. In case of a positive match, the access point will open automatically, and the passenger can continue their journey through the airport.
In this respect, the currently mandatory face masks can still be worn during the biometric identity check since identification is also possible with a mask.
All biometric touchpoints at Vienna Airport are clearly signed with the Star Alliance Biometrics logo.
Vienna is the third European airport to offer this service alongside Frankfurt and Munich.
Registration for Star Alliance Biometrics
Any Austrian Miles & More member can register for Star Alliance Biometrics straight away via the Miles & More App.
After logging into the Miles & More App, the registration can be started by selecting Star Alliance Biometrics within the profile settings. If the passenger does not yet have a Miles & More account, they can register for free.
The registration on the Star Biometric Hub consists of a few very simple steps:
Create a PIN and security questions
Take a selfie
Identity with a passport
Provide consent, stating at which airports and with which airlines they would like to use the service
Passengers only need to register once and can then use their biometric data multiple times at the biometric touchpoints in participating airports whenever they travel with a Star Alliance airline that offers Star Alliance Biometrics.
Data protection and security
The registered passenger’s personal data, e.g. photos and other identification features, is encrypted and stored securely within the Star Alliance Biometrics platform. The system was developed in accordance with applicable data protection laws and based on the latest facial recognition technology. The storage of personal data is limited to a necessary minimum. For example, no customer names are stored.
Only the images of those persons who enter the clearly identifiable biometric touchpoints are captured on site at Vienna Airport. The captured images are deleted immediately after successful identification or after rejection (e.g. if a non-registered passenger enters the biometric touchpoint by mistake). More detailed information on data protection can be found here.
Miles & More members of Lufthansa and SWISS can register via the Lufthansa App.