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Before you enter your gate, a security control of your person and hand luggage takes place. Every passenger has to remove metal objects before passing through a metal detector frame. If you are carrying liquids with you, the maximum amount is 100 ml liquid in 1 litre plastic bags, which are to be shown to the security personnel. If you are travelling to a country that is a party to the Schengen Agreement, you can pass through the central security control points for gates B01 - B99, C01 - C99 and F01 - F99.Please note the permissible maximum size of hand luggage. There are no international standards for hand luggage. The weight and size vary depending on the airline, class and route. For Austrian Airlines the maximum size is 55cm x 40cm x 23cm.
Check in good time what you can take on board with you. You should also note the security regulations for hand luggage and the list of prohibited items.
The airport has direct service counters to help deal with complaints regarding security controls and provide individual assistance by airport personnel to resolve security issues. These direct services counters can be found at the security control area in Check-in 3, the D gates in the East Pier, and the B gates in the West Pier. Suggestions and complaints can be submitted to the Ombudsman for Security and Security control via the direct service counters or by e-mail to ombudsstelle-sicherheit@viennaairport.com.
Passport control
If you are travelling to a country that is not a party to the Schengen Agreement, you must go through passport control for gates D01 - D99 and gates G01 - G99, where you are required to show your passport and boarding pass.
Passport and ID card
Passengers must carry a passport or ID card with them at all times, regardless of whether the country they are in is a party to the Schengen Agreement or not. A driving licence is not valid as a travel document.
If you have lost your passport, you can apply for the issuance of an emergency passport at the Document Centre at Vienna Airport. You will require a passport photo, €75.90 and proof of identity (e.g. driving licence).
The Document Centre is on level 2. It is accessible from check-in 3, departure level or from the arrivals level.
Please note that it takes some time for an emergency passport to be issued, so you should allow for this as well.
