New regulations for direct flights to the USA and Canada
The American and Canadian authorities have introduced a new regulation for direct flights from Vienna to the USA and Canada. The airline must have the possibility of checking that electronic devices like mobile phones, laptops, tablets, cameras and other appliances can be turned on before passengers are allowed to take them on board.
We therefore recommend that all passengers flying directly to the USA or Canada ensure that the batteries of their electronic devices are charged. Devices that cannot be turned on may not be taken on board.
New as from 31 January 2014: change in regulations for liquids in carry-on baggageAs from 31 January 2014, all liquids purchased at airports or from airlines worldwide in duty-free shops can be carried in hand luggage (also when the containers are larger than 100 ml). The previous rules continue to apply for liquids not purchased in duty-free shops. The Austrian Federal Ministry of the Interior has prepared an overview with detailed information on all changes: regulation changes for liquids
New information folder for passengersThe regulations and exact procedures at the security controls for passengers are described in a new information brochure, which was prepared by the Austrian airports working group AÖV. It explains the latest regulations on liquids and the rules concerning the transport of allowed or dangerous objects: information folderabout security controls
Before you enter your gate, a security control of your person and hand luggage takes place. Every passenger has to remove metal objects before passing through a metal detector frame. If you are carrying liquids with you, the maximum amount is 100 ml liquid in 1 litre plastic bags, which are to be shown to the security personnel. If you are travelling to a country that is a party to the Schengen Agreement, you can pass through the central security control points for gates B01 - B99, C01 - C99 and F01 - F99.
Please note the permissible maximum size of hand luggage. There are no international standards for hand luggage. The weight and size vary depending on the airline, class and route. For Austrian Airlines the maximum size is 55cm x 40cm x 23cm.
The airport has direct service counters to help deal with complaints regarding security controls and provide individual assistance by airport personnel to resolve security issues. These direct services counters can be found at the security control area in Check-in 3, the D gates in the East Pier, and the B gates in the West Pier. Suggestions and complaints can be submitted to the Ombudsman for Security and Security control via the direct service counters or by e-mail to firstname.lastname@example.org.
If you are travelling to a country that is not a party to the Schengen Agreement, you must go through passport control for gates D01 - D99 and gates G01 - G99, where you are required to show your passport and boarding pass.
Passport and ID card
Passengers must carry a passport or ID card with them at all times, regardless of whether the country they are in is a party to the Schengen Agreement or not. A driving licence is not valid as a travel document.
If you have lost your passport, you can apply for the issuance of an emergency passport at the Document Centre at Vienna Airport. You will require a passport photo, 75.90 and proof of identity (e.g. driving licence).
The Document Centre is on level 2. It is accessible from Terminal 3, departure level or from the arrivals level.
Please note that it takes some time for an emergency passport to be issued, so you should allow for this as well.