1. Home
  2. Passengers
  3. Shops & Restaurants
  4. Heinemann Pick-Up Service
Dear User

Microsoft no longer supports your version of the Internet browser and no longer provides it with security updates. As a result, it is also no longer possible to use modern web technologies that are required for the Vienna Airport website you are accessing.

If you want to use this page correctly and with full functionality, please switch to a current version of your Internet browser.

If you are using Internet Explorer 10 or higher and receive this message, please deactivate the compatibility mode for our site.

Yours sincerely,

Your Vienna Airport Team

Heinemann Pick-Up Service

Shopping & Pick up purchases after the trip

With the wide range of Vienna Duty Free products on offer, it always pays to make a stopover in one of the numerous duty free shops at Vienna Airport. But it is not always advisable to load up your hand luggage unnecessarily, especially BEFORE you start your journey. So it's a good thing that there is the Vienna Duty Free Pick-Up Service, which allows you to pick up your duty-free purchases after you return home.

Start a big shopping spree even before you start your journey. With its convenient pick-up service, Vienna Duty Free offers you the opportunity to shop for great offers and exciting products and still take off with light hand luggage. This means you can shop without any restrictions, regardless of baggage restrictions. The Vienna Duty Free Pick-Up Service is aimed at passengers travelling within the EU. They can leave their purchases at the Service Point (Level 0, Terminal 3) and collect them ready packed after landing at Vienna Airport.

Step by step: Vienna Duty Free Pick-Up Service

1. shopping at Vienna Duty Free

Visit one of the numerous Vienna Duty Free shops at Vienna Airport and choose from their extensive duty free offers:

  • Perfumes

  • Make-up

  • Care products

  • Wine and champagne

  • Spirits

  • Confectionery

  • Accessories: sunglasses, leather goods, jewellery and watches

  • Tobacco products

  • Toys and much more

2. payment & data entry

Let the cashier know that you wish to use the Vienna Duty Free Pick-Up Service. After paying for your selected products, your name, flight number and planned return will be noted

3. travelling within the EU

Enjoy your holiday or business trip and travel light within the EU.

4. pick up duty free purchases

After your return, your Vienna Duty Free purchases will be ready for collection from the Service Point in the arrivals hall (Level 0, Terminal 3)