After leaving the aircraft, follow the signs for Exit or Baggage claim
The monitors at the entrance to the baggage claim area show which belt your baggage will come out on. Go to this belt and wait for your baggage to arrive.
There is a customs control in the middle of the baggage claim area as you leave. If you have nothing to declare, proceed through the green exit.
If you have purchased goods during your flight you must declare them to customs when you import them to Austria. Go through the red exit to customs control.
Persons entering Austria from non-EU states may import the following duty-free amounts:
Duty-free limit up to 430.00
250 g tobacco
a combination of the above
4 L wine
1 L spirits with an alcohol content of over 22%
2 L spirits with an alcohol of under 22%
2 L champagne/sparkling wine/fortified wine
a combination of the above
After the baggage claim area and customs you come through one of two sliding doors into the Arrivals hall.
There you have the possibility of buying flowers as a welcome gift or of relaxing after a long journey in one of our cafés or restaurants. You can also take the opportunity to shop in the supermarket, drugstore or newspaper and bookshop in the airport. If you have questions, the staff at the Airport Information Counter opposite McDonalds in the Arrivals hall will be glad to assist. If you have enough time you can go to the Visitors Terrace for an excellent view of the apron. It is open from 10 a.m. to 8 p.m. from 15 March to 15 November and is accessible by lift from level 3 in Check-in 3.
You can reach the various car parks as follows:
If you are parked in multi-storey car park 3, you should exit from the Arrivals hall and follow the signs to Check-in 1 and 1A.
If you are parked in multi-storey car park 4, keep to the left and follow the signs to multi-storey car park 4. You will descend to level -1 and can reach the car park via a covered passenger tunnel.
Once you have arrived at level -1, keep right and follow the tunnel past the exits down to the ÖBB and City Airport Train stations. Shortly afterwards you will see the entrance to multi-storey car park 4 on the right. Halfway down the corridor there is another entrance to multi-storey car park 4 taking you directly to the manned ticket counter on level 0. Please follow the signs.
If you are parked in car park C, follow the signs to multi-storey car park 4 and down the passenger tunnel to level -1.
Follow the signs in the passage past multi-storey car park 4 to car park C. At the end of the tunnel take the lift or stairs to the outside. Car park C is across the road on the left.
Paying your parking ticket
You can now pay for the parking ticket issued when you entered the car park either at one of the machines in the car park, at the ticket desk in multi-storey car park 4 (open 24 hours) or at the exit by credit card (American Express, Diners, MasterCard, Visa), Austrian debit card (Bankomat) or parking card. The prices for use of the car parks can be seen in our car park price list.
The taxi stand is in front of the Arrivals hall. Please use the left-hand exit.
The City Transfer counter is on the left of the Arrivals hall after leaving the baggage claim area.
The bus station is in front of the Arrivals hall. You can use any of the exits.
If you are travelling with a group and are looking for your charter bus, keep left and go down to level -1, following the signs to the charter bus area and multi-storey car park 4. Bear left and follow the tunnel past the exits down to the ÖBB and City Airport Train station. Halfway along the tunnel is the entrance to the bus level in multi-storey car park 4, where you will find the charter buses on level 4. Please follow the signs.
After entering the Arrivals hall from the baggage claim area, turn right for the City Airport Train, which goes directly to the city centre, or left for the ÖBB to Vienna. Go down to level 1 and follow the signs.
The car rental centre is in multi-storey car park 4. Keep left, follow the signs to the car rental centre and multi-storey car park 4 and go down to level -1. Keep right and follow the tunnel past the exits down to the ÖBB and City Airport Train station and continue until you reach the entrance to multi-storey car park 4 and the car rental centre on the right. Please follow the signs.
The information (flight number, time, destination, etc.) can be found on your ticket.
Check the updated flight information on the displays and monitors in the transfer and gate areas. You can also consult our website on your mobile phone to check the updated departures list or register for the Vienna Airport app to obtain information on your iPhone or Android smartphone.
The following information is provided:
|gate open||first call passengers are requested to make their way to the departure gate|
|gate change||change of departure gate the flight is departing from a different gate than the one initially indicated|
|second call passengers are boarding the aircraft|
|cancelled||the outgoing flight has been cancelled|
the scheduled departure has been delayed
Go to your airline transfer counter and ask whether you can transfer your ticket to another flight. If an alternative flight is offered, note the flight information (flight number, departure time, gate) and following the instructions given by the counter staff. There is one transfer counter each in the C and D gate areas and three Austrian Airlines / Star Alliance transfer counters each in the F and G gate areas. While waiting for your flight you can relax in the exclusive atmosphere of one of the airport lounges.
Your boarding card will be checked again and then you can board. We wish you a pleasant flight.
Please give notice if you require assistance either to the travel operator when booking your flight or to the airline at the latest 48 hours before departure so that assistance can be arranged. Indicate the degree of reduced mobility. There are six categories:
Level of assistance
WCHR (wheelchair - ramp)
|passenger can walk short distances and climb stairs, move unaided in the cabin and negotiate aircraft steps assistance required to/from aircraft|
WCHS (wheelchair - steps)
|passenger cannot negotiate aircraft steps but can move unaided in the cabin|
WCHC (wheelchair - cabin seat)
passenger is completely immobile and must be accompanied to/from the cabin seat
passenger must be transported on a stretcher
passenger has a hearing or hearing/speech impairment
|passenger has sight impairment|
Our airport staff will bring you from the aircraft to the Mobility Service counter in the Arrivals hall. On presentation of an identity card in accordance with §29b StVO or an EU disabled parking permit at the entrance barrier for buses and diplomats the person meeting you can drive up to the Arrivals hall free of charge. Access is next to the taxi entrance.