Arriving passenger

Arriving at Vienna Airport as your final destination

1) Follow the signs for “Exit” and “Baggage claim”

Exit

After leaving the aircraft, follow the signs for “Exit” or “Baggage claim”

2) Baggage claim

Baggage claim monitor

The monitors at the entrance to the baggage claim area show which belt your baggage will come out on. Go to this belt and wait for your baggage to arrive.

3) Customs

There is a customs control in the middle of the baggage claim area as you leave. If you have nothing to declare, proceed through the green exit.

 

Customs

If you have purchased goods during your flight you must declare them to customs when you import them to Austria. Go through the red exit to customs control.


Persons entering Austria from non-EU states may import the following duty-free amounts:

 
Duty-free limit up to €430.00
 
200 cigarettes
or50 cigars
or
100 cigarillos
or
250 g tobacco
or
a combination of the above
and
4 L wine
and
1 L spirits with an alcohol content of over 22%
or
2 L spirits with an alcohol of under 22%
or
2 L champagne/sparkling wine/fortified wine
or
a combination of the above

Other goods up to a value of €430/person or €150/person for passengers under 15 years of age may be imported duty-free. This amount applies only to air passengers. Persons entering Austria by road may only bring in €300 worth of duty-free goods. The values for alcohol and tobacco apply for passengers over the age of 17.

Passengers travelling together cannot pool their allowances. It is not possible, for example, for one person travelling with a companion to import an item worth €860.

4) Arrivals hall

After the baggage claim area and customs you come through one of two sliding doors into the Arrivals hall.

 

Entering Arrivals hall

There you have the possibility of buying flowers as a welcome gift or of relaxing after a long journey in one of our cafés or restaurants. You can also take the opportunity to shop in the supermarket, drugstore or newspaper and bookshop in the airport. If you have questions, the staff at the Airport Information Counter opposite McDonalds in the Arrivals hall will be glad to assist. If you have enough time you can go to the Visitors Terrace for an excellent view of the apron. It is open from 10 a.m. to 8 p.m. from 15 March to 15 November and is accessible by lift from level 3 in Check-in 3.

5.1) How to get to the car park

You can reach the various car parks as follows:

 

Sign to Multi-storey car park 3

Multi-storey car park 3

If you are parked in multi-storey car park 3, you should exit from the Arrivals hall and follow the signs to Check-in 1 and 1A.

How to get to Multi-storey car park 3

 

Going down to level -1 towards multi-storey car park 4 and car park C

Multi-storey car park 4

If you are parked in multi-storey car park 4, keep to the left and follow the signs to multi-storey car park 4. You will descend to level -1 and can reach the car park via a covered passenger tunnel.

Going down to level -1

Once you have arrived at level -1, keep right and follow the tunnel past the exits down to the ÖBB and City Airport Train stations. Shortly afterwards you will see the entrance to multi-storey car park 4 on the right. Halfway down the corridor there is another entrance to multi-storey car park 4 taking you directly to the manned ticket counter on level 0. Please follow the signs.

Going down to level -1

Car park C

If you are parked in car park C, follow the signs to multi-storey car park 4 and down the passenger tunnel to level -1.

Passage to car park C

Follow the signs in the passage past multi-storey car park 4 to car park C. At the end of the tunnel take the lift or stairs to the outside. Car park C is across the road on the left.

Paying machine

Paying your parking ticket

You can now pay for the parking ticket issued when you entered the car park either at one of the machines in the car park, at the ticket desk in multi-storey car park 4 (open 24 hours)  or at the exit by credit card (American Express, Diners, MasterCard, Visa), Austrian debit card (Bankomat) or parking card. The prices for use of the car parks can be seen in our car park price list.

5.2) Taxi service

The taxi stand is in front of the Arrivals hall. Please use the left-hand exit.

 

Taxi stand

5.3) Limousine service (city transfer)

The City Transfer counter is on the left of the Arrivals hall after leaving the baggage claim area.

 

Limousine service

5.4) Bus station

The bus station is in front of the Arrivals hall. You can use any of the exits.

 

Bus station

 

Busplatforms in front of the Arrivals hall

Bus platforms

 

5.5) Charter buses (for travel groups)

If you are travelling with a group and are looking for your charter bus, keep left and go down to level -1, following the signs to the charter bus area and multi-storey car park 4. Bear left and follow the tunnel past the exits down to the ÖBB and City Airport Train station. Halfway along the tunnel is the entrance to the bus level in multi-storey car park 4, where you will find the charter buses on level 4. Please follow the signs.

 

Bus station for charter busses

5.6) Train station

After entering the Arrivals hall from the baggage claim area, turn right for the City Airport Train, which goes directly to the city centre, or left for the ÖBB to Vienna. Go down to level  1 and follow the signs.

 

Train station

5.7) Car rental

The car rental centre is in multi-storey car park 4. Keep left, follow the signs to the car rental centre and multi-storey car park 4 and go down to level -1. Keep right and follow the tunnel past the exits down to the ÖBB and City Airport Train station and continue until you reach the entrance to multi-storey car park 4 and the car rental centre on the right. Please follow the signs.

 

Car rental

Transferring at Vienna Airport to an ongoing flight

1) Ticket information

The information (flight number, time, destination, etc.) can be found on your ticket.

 

2) Flight information

Monitor im Transferbereich

Check the updated flight information on the displays and monitors in the transfer and gate areas. You can also consult our website on your mobile phone to check the updated departures list or register for the Vienna Airport app to obtain information on your iPhone or Android smartphone.

 

The following information is provided:

Flight statusExplanation
gate openfirst call – passengers are requested to make their way to the departure gate
gate changechange of departure gate – the flight is departing from a different gate than the one initially indicated
boarding
second call – passengers are boarding the aircraft
cancelledthe outgoing flight has been cancelled
delayed

the scheduled departure has been delayed


What to do if your flight is cancelled

Go to your airline transfer counter and ask whether you can transfer your ticket to another flight. If an alternative flight is offered, note the flight information (flight number, departure time, gate) and following the instructions given by the counter staff. There is one transfer counter each in the C and D gate areas and three Austrian Airlines / Star Alliance transfer counters each in the F and G gate areas. While waiting for your flight you can relax in the exclusive atmosphere of one of the airport lounges.

3) Finding your gate for the onward flight

If you cannot find the gate for your onward flight, ask at your airline’s transfer counter. There is one counter each in gate areas C and D and three counter each in gate areas F and G.

 

4) Boarding

Your boarding card will be checked again and then you can board. We wish you a pleasant flight.

 

Assistance when arriving at the airport

1) Give notice of the need for assistance

Please give notice if you require assistance either to the travel operator when booking your flight or to the airline at the latest 48 hours before departure so that assistance can be arranged. Indicate the degree of reduced mobility. There are six categories:

 

Level of assistance
Self-assessment
WCHR (wheelchair - ramp)
passenger can walk short distances and climb stairs, move unaided in the cabin and negotiate aircraft steps – assistance required to/from aircraft
WCHS (wheelchair - steps)
passenger cannot negotiate aircraft steps but can move unaided in the cabin
WCHC (wheelchair - cabin seat)
passenger is completely immobile and must be accompanied to/from the cabin seat
STCR (stretcher)
passenger must be transported on a stretcher
DEAF
passenger has a hearing or hearing/speech impairment
BLND
passenger has sight impairment

2) Collection by the Mobility Service

Our airport staff will bring you from the aircraft to the Mobility Service counter in the Arrivals hall. On presentation of an identity card in accordance with §29b StVO or an EU disabled parking permit at the entrance barrier for buses and diplomats the person meeting you can drive up to the Arrivals hall free of charge. Access is next to the taxi entrance.

 

Access to Arrivals hall