Services (what we offer)

Service at Vienna Airport

Airline offices and counters

Offices can be rented in the administrative buildings and in the terminal close to the apron.
Sales/ticket counters can be rented in the central passenger terminal. 
 
The Aviation Terminal Operations team handles your requirements and is available for any queries you might have on +43-1-7007-28804.
 

Telecommunications

Flughafen Wien AG has its own telecommunications department available 24 hours a day. Our range of services includes:
 
a) telephone, fax, mobile phone, walkie-talkies and SITA lines provided by 
Flughafen Wien AG
  • various telephone sets tailored to individual customer requirements
  • authorisation to operate SITA lines must be obtained from the Vienna branch of SITA, Mariahilferstraße 123/3, 1060 Vienna, +43 1 59999-0; you can also contact the  Flughafen Wien AG Aviation Terminal Operations team for assistance in applying.
  • fax (if required) must be provided by the customer itself. 
b) Handsets, exclusively operational on the airport premises, are available and can be provided by Flughafen Wien AG.
 
c) Company radion frequency with walkie-talkies if needed must be provided by the customer. They must be registered with the BMVIT ( www.bmvit.gv.at) . The Flughafen Wien AG Aviation Terminal Operations team would be glad to assist.
 
d) SITA/CUTE is available at all 107 check-in counters. 
 

Apron handling

Apron handling services at Vienna International Airport are provided by Flughafen Wien AG with its own equipment and staff. The handling services offered include:
 
  • baggage handling based on a wireless baggage reconciliation system
  • passenger transport to and from the aircraft
  • loading and unloading of baggage, freight and mail
  • cabin cleaning
  • toilet and water service
  • unloading, loading, storage and transport of catering
  • start-up support
  • push-back
  • aircraft de-icing including final check 
Standards and content of services comply with IATA standards in accordance with the Airport Handling Manual (AHM).
 

Traffic handling

The Vienna International Airport staff offer a fast and professional 24-hour service. The traffic handling services of Flughafen Wien AG comply with the conditions and requirements of the individual airlines and are provided in accordance with the IATA Airport Handling Manual.
 
  • loading control
  • communication
  • supervision
  • meteorological information
  • Notam services
  • crew briefing
  • start-up und push-back support 
The traffic handling services are provided by Flughafen Wien AG with its own equipment and trained and certified staff.
 
The following companies also offer traffic handling services at Vienna Airport:
 

Aircraft maintenance (AUA + KLM)  

Aircraft maintenance services at Vienna International Airport are offered by the following companies:
 
Austrian Airlines
Contact: Mr. Peter Babunek
Phone: +43-5-1766-62302
Fax:  +43-5-1766-62362
 
 
KLM
Contact: Mr. Pete Versteegen
Phone: +43-1-7007-32659
Fax: +43-1-7007-35656
 
 

Security services

A special unit of the federal police is responsible for security at Vienna International Airport. It is supported by the “Crane” anti-terror unit, equipped with helicopters, armed vehicles and the latest equipment.
  
Security services connected with passenger handling are provided by the following public and private companies:
 
VIAS - Vienna International Airport Security Services GesmbH
Services:
  • control of hand luggage and passengers as a vital component of passenger security
  • special security requirements e.g. passenger check-in screening, passport control and visa requirements, additional security measures while the airport is on block
  • hold baggage screening on request of the airline 
    Contact: +43-1-7007-22274, www.vias.at, SITA: viefw7x 
ICTS / LIS SicherheitsberatungsgesmbH
Services:
  • contractually agreed services in accordance with airline requirements
    Contact: +43-1-7007-35587 or 35588
Fire brigade / emergency service
The fire brigade and emergency service at Vienna International Airport is located at two independent sites and is on call at all times. All points on the runways, taxiways and apron area can be reached from these sites within three minutes. It is responsible for salvaging damaged aircrafts of all sizes. The members of the unit have the latest fire-fighting tools, salvage vehicles and equipment.
 
Clinic / medical care
The medical centre at Vienna International Airport is next to the domestic gates in the central terminal area. It is staffed 24 hours a day by doctors, first aiders and trained nurses. It is also a WHO-approved vaccination centre in which all vaccinations and travel medicine advice are available 24 hours a day.
Contact: +43-1-7007-22245 
 

Refuelling

Vienna International Airport has its own refuelling system operated by FSH Flughafen Schwechat Hydrantengesellschaft.
Contact: Mr. Winkler, +43-1-7007-35836, e-mail: gerhard.winkler@afs.aero
 
Skytanking - Austrian Airlines refuelling service
Contact: Mr. Schulze, Phone: +43-1-7007-37597
 
ARC Aircraft Refueling Company Ges.m.b.H. Refuelling service for all other airlines (representing oil companies Agip, Air BP, Exo Mobil, Shell, OMV, Air Total)
Contact: Mr. Schmidt, Phone: +43-1-7007-32723 
 
OMV AG
Contact: Mr. Michael Sattler
Phone.: +43-1-40440-21394
Fax.: +43-1-40440-6-21394