Security controlOEGS-Info

New regulations for direct flights to the USA and Canada

The American and Canadian authorities have introduced a new regulation for direct flights from Vienna to the USA and Canada. The airline must have the possibility of checking that electronic devices like mobile phones, laptops, tablets, cameras and other appliances can be turned on before passengers are allowed to take them on board.

We therefore recommend that all passengers flying directly to the USA or Canada ensure that the batteries of their electronic devices are charged. Devices that cannot be turned on may not be taken on board.

New as from 31 January 2014: change in regulations for liquids in carry-on baggage

As from 31 January 2014, all liquids purchased at airports or from airlines worldwide in duty-free shops can be carried in hand luggage (also when the containers are larger than 100 ml). The previous rules continue to apply for liquids not purchased in duty-free shops. The Austrian Federal Ministry of the Interior has prepared an overview with detailed information on all changes: regulation changes for liquids

New information folder for passengers

The regulations and exact procedures at the security controls for passengers are described in a new information brochure, which was prepared by the Austrian airports working group AÖV. It explains the latest regulations on liquids and the rules concerning the transport of allowed or dangerous objects: information folderabout security controls

Before passengers can proceed to their gate, they and their hand luggage have to pass through a security control to check for prohibited items. Please note the security regulations for hand luggage and the list of prohibited items. Passengers must remove outer clothing and all items they are carrying, particularly metal objects,  before passing through the walk‑through metal detector. If the alarm is triggered, they might be asked to take off their shoes and undergo a x-ray screening. Please inform the security staff if you are wearing a pacemaker, in which case you should not pass through the metal detector and will be screened manually. Passengers with implants like artificial hips or knees will also be screened manually after passing through the metal detector. Moreover, an alarm can be triggered at random without metal objects being present, in which case manual screening is also carried out.  All objects carried on the person and in hand luggage will be x-rayed. Electronic devices such as laptops and tablets, must be removed before the x-ray control and are x‑rayed separately. Liquids may only be taken on board in containers holding 100 ml or less, carried separately in a 1 litre plastic bag, which must be shown to the security staff. In the list of permitted objects are the regulations for baby food, baby’s bottles, liquid medicines and the like. You are advised to check this list before your departure.

If you are travelling to a country that is a party to the Schengen Agreement, you can pass through the central security control points for gates B01 - B99, C01 - C99 and F01 - F99.

Please note the permissible maximum size of hand luggage. There are no international standards for hand luggage. The weight and size vary depending on the airline, class and route. For Austrian Airlines the maximum size is 55cm x 40cm x 23cm.

Check in good time what you can take on board with you. You should also note the security regulations for hand luggage and the list of prohibited items.

The airport has direct service counters to help deal with complaints regarding security controls and provide individual assistance by airport personnel to resolve security issues. These direct services counters can be found at the security control area in Check-in 3, the D gates in the East Pier, and the B gates in the West Pier. Suggestions and complaints can be submitted to the Ombudsman for Security and Security control via the direct service counters or by e-mail to ombudsstelle-sicherheit@viennaairport.com.

Passport control

If you are travelling to a country that is not a party to the Schengen Agreement, you must go through passport control for gates D01 - D99 and gates G01 - G99, where you are required to show your passport and boarding pass.

Passport and ID card

Passengers must carry a passport or ID card with them at all times, regardless of whether the country they are in is a party to the Schengen Agreement or not. A driving licence is not valid as a travel document.

If you have lost your passport, you can apply for the issuance of an emergency passport at the Document Centre at Vienna Airport. You will require a passport photo, €75.90 and proof of identity (e.g. driving licence).

The Document Centre is on level 2. It is accessible from Terminal 3, departure level or from the arrivals level.

 

Please note that it takes some time for an emergency passport to be issued, so you should allow for this as well.