FOR VISITORS FROM NON-SCHENGEN* COUNTRIES: SIMPLE VAT REFUNDOEGS-Info

Before you board your home flight, claim the VAT back in good time. Here you will find out step by step how to get your money quickly and easily.

1. „TAX REFUND CHEQUE“ FROM THE SHOP

Visitors from non-Schengen countries can claim back the Austrian VAT directly at Vienna Airport. In this respect, look out for the information “Tax Free Shopping”. Each shop that offers this possibility makes this information clearly visible in the entrance area or at the checkout. Ask the salesperson directly for a “Tax Refund Cheque”, complete it and keep it together with your receipt. You require a “Tax Refund Cheque” for all purchases.

2. COMPLETE “TAX REFUND CHEQUE” AND PROVIDE TOGETHER WITH THE RECEIPT

You should be able to provide all collected, completed “Tax Refund Cheques” together with the related receipts at Vienna Airport at the latest.

3. SHOW PURCHASES

a. Purchases IN THE SUITCASE

Firstly, go to the check-in counter for your flight tickets and luggage tags. DO NOT YET drop off your luggage, but take it to the customs counter. Purchases that you have in your suitcase (e.g. clothes) must be shown at the customs counter for a VAT refund. The customs officer will then stamp your “Tax Refund Cheque/s” and take your luggage.

b. Purchases IN HAND LUGGAGE

You should transport particularly valuable purchases, such as watches, cameras or other electronic devices in your hand luggage. After the passport control and the security check, you can show your purchases with receipts to the customs officer. The customs officer will then stamp your “Tax Refund Cheque/s”.

In both cases, please go to the respective customs clearance counter at Gates D, G or F. 
( download airport map)

4. VAT PAY OUT

You can have your stamped “Tax Refund Cheque/s” paid out at Interchange (Tax-Free Cash Refund Office), in any bank or at any currency exchange counter in Terminal 2, Transfer or Transit Area.
 

Important information:
If the customs counter is not staffed, use the telephone on the counter and request a customs officer.
Outside of bank opening hours, you can deposit your receipts and “Tax Refund Cheque/s” in the letter box next to the bank counter. The VAT will be transferred to your credit card once the forms have been examined.
 

In general, VAT will only be refunded if the following requirements are fulfilled:

  1. Your primary residence is in a non-Schengen country.

  2. You do not have a secondary residence within the European Union. Exceptions include countries which are referred to as third-country territories. For example: Canary Islands, Greenland, Lake Lugano and San Marino.

  3. Your purchase cost more than 75.01 Euros.

 

SCHENGEN COUNTRIES WITHIN THE EUROPEAN UNION

Belgium

Greece

Netherlands

Czech Republic

Hungary

Poland

Denmark

Italy

Portugal

Estonia

Latvia

Slovakia

Finland

Lithuania

Slovenia

France

Luxembourg

Spain

Germany

Malta

Sweden

 

SCHENGEN COUNTRIES OUTSIDE THE EUROPEAN UNION, WHICH ARE ENTITLED TO TAX FREE SHOPPING

Iceland

Liechtenstein

Norway

Switzerland